We are committed to delivering your carefully curated timepieces with precision and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your selection is meticulously inspected and securely packaged. Our logistics network is optimized for reliability, whether you're seeking classic elegance or modern functionality. From urban professionals to outdoor enthusiasts, we tailor our shipping solutions to meet diverse needs while maintaining the highest standards of service.
Processing typically completes within 48 hours, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic shipments generally arrive within 5-7 business days, while international deliveries may require 10-20 business days. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.
Our transparent fee structure is designed for fairness: Standard Shipping (10-15 business days) applies to orders totaling $0-$60 at $15; orders exceeding $60 qualify for Free Shipping (10-15 business days). These thresholds apply automatically during checkout, with no promotional codes required. Note that expedited shipping options may incur additional charges for time-sensitive deliveries.
We currently serve over 50 countries across North America, Europe, and select Asian markets. Some remote locations, including certain islands and territories, may have restricted access due to carrier limitations. During checkout, our system will verify your address eligibility. For specific inquiries about serviceability, please contact our support team prior to ordering.
Within 24 hours of dispatch, you'll receive a confirmation email containing your unique tracking number and carrier links. Our integrated system provides real-time updates at every transit milestone. For consolidated orders with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard. Should any discrepancies arise, our customer service portal offers immediate assistance.
While we meticulously plan each shipment, occasional delays may occur due to customs inspections or logistical challenges. If your package hasn't arrived within 5 business days of the estimated delivery date, please first check the tracking status. For unresolved cases, contact our dedicated support team at [email protected] with your order number. We guarantee prompt investigation and resolution, including reshipment or refund options when appropriate.
International shipments may be subject to local taxes, VAT, or customs fees determined by your country's regulations. These charges are the responsibility of the recipient and are not included in our pricing. We declare all packages at full value with accurate product descriptions to comply with global trade laws. For specific duty estimates, we recommend consulting your national customs authority prior to ordering to avoid unexpected costs upon delivery.
